Siwa Reserve

Legal

Privacy Policy

Last updated: 1 May 2025

1. Who We Are

Siwa Reserve ("we", "us", "our") is an Egyptian food brand operating at siwareserve.com. Our products are sourced from the Siwa Oasis, Matruh Governorate, Egypt. We operate under Egyptian commercial law.

2. Information We Collect

When you interact with us — through our website, WhatsApp, or social media — we may collect:

  • Contact information: name, phone number, WhatsApp number, and delivery address when you place an order.
  • Order information: products ordered, quantities, and delivery preferences.
  • Website usage data: pages visited, time on site, device type, and browser — collected anonymously via Google Analytics (if enabled).
  • Marketing interactions: whether you clicked on an ad or visited via a social media link (collected via Meta Pixel or TikTok Pixel, if enabled).

We do not collect payment card details. Payments are handled directly (cash on delivery or bank transfer).

3. How We Use Your Information

  • To process and deliver your order.
  • To communicate with you about your order via WhatsApp.
  • To improve our website and understand which products customers are most interested in.
  • To show you relevant advertisements on Meta (Facebook/Instagram) or TikTok, if you have interacted with our website.

We do not sell, rent, or share your personal information with third parties for their own marketing purposes.

4. Cookies & Tracking

Our website may use the following tracking technologies:

  • Google Analytics: Anonymous usage statistics. No personally identifiable information is linked to these analytics.
  • Meta Pixel: Tracks website visits and interactions to enable relevant advertising on Facebook and Instagram.
  • TikTok Pixel: Tracks website visits to enable relevant advertising on TikTok.
  • Google Tag Manager: Manages the above tracking scripts in one place.

All tracking scripts only activate in our production environment and are loaded with "afterInteractive" priority, meaning they do not affect page load performance.

5. Data Retention

Order information (name, phone, address) is retained for up to 2 years for business records and customer service purposes, then deleted. Anonymous analytics data is retained as per Google Analytics' default retention periods.

6. Your Rights

You have the right to:

  • Request a copy of the personal data we hold about you.
  • Request correction or deletion of your personal data.
  • Opt out of marketing communications at any time.

To exercise any of these rights, contact us via WhatsApp or at hello@siwareserve.com.

7. Third-Party Links

Our website contains links to WhatsApp and social media platforms. We are not responsible for the privacy practices of these platforms. We encourage you to review their privacy policies.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our website or ordering from us constitutes acceptance of the updated policy.

9. Contact

For any privacy-related questions:

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